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PREAMBLE

The present general sales conditions are established between:

1. On the one hand, the society MANNEQUINS SEMPERE S.L.U., Cocentaina Street no. 1, 03420 Castalla (Alicante) with CIF nº B54678164 (hereinafter MANIQUIES SEMPERE).

2. And, on the other hand, any person who carries out an order (hereinafter the client).

For orders/deliveries outside Spain, see conditions on info@sempere.com or can call 965560114.

Making an order implies the acceptance of the present general conditions of sale by the customer, as well as any other specified in the order itself.

 

ARTICLE 1 - OBJECTIVE

The present general sales conditions are aimed at defining the terms of sale between the customer and MANIQUIES SEMPERE, from the realization of the order, delivery and payment, as well as after-sales service.  

 

ARTICLE 2 - ORDER

CUSTOMER can place their order by means of the following devices:

By telephone, or through the website (stock.sempere.com).

Via telephone number (+34) 965 560 114 (€0.40 / min from landline, €0.77 / min from mobile phone according to your operator, taxes included).

Via Internet, through the website stock.sempere.com, according to the established procedure.

To place your order, the customer must provide the personal data requested for any of the above procedures, unless you already have username and password.

The realization by the customer in the order is equivalent to full and whole acceptance of prices, the description of the products for sale and the General conditions of sale, as well as any other specified in the order itself.

If the requested product is not available, MANIQUIES SEMPERE will inform the customer as soon as possible.

 

ARTÍCULO 3 - ENTREGA

The customer can choose the delivery date in one of the following ways:

Delivery door to door: the customer will receive their package directly at the address provided by MANIQUIES SEMPERE. It can be the usual home, second residence or workplace. Two delivery attempts will be made, if the client is not present at their home, should collect the order in the nearest shipping company franchise. The order will be available in the franchise for a maximum period of 15 days. Delivery time is 3 to 7 working days counting from the order leaves our warehouses.

Collection on MANNEQUINS SEMPERE. It is a trade, whose schedule is from 8:00 to 18:00. Located in Polígono Industrial 2 Street Cocentaina No. 1 03420 Castalla (Alicante). Web page will indicate you the delivery option by means of this mechanism.

MANIQUIES SEMPERE will delivers the items ordered within the period specified in the order, except for express notification of MANIQUIES SEMPERE.

 

ARTICLE 4 - PAYMENT

The user can choose between the following forms of payment:

 

Credit card Paypal

Buy on MANIQUIES SEMPERE and pay comfortably with your bank card (credit or debit).

MANIQUIES SEMPERE accepts VISA, MASTERCARD and Paypal. This payment is safe and confidential.

MANIQUIES SEMPERE complies with the certification PCI DSS (The Payment Card Industry Data Security Standards), which ensures strict control in the processing of financial data from our customers. All the bank details provided in the processing of your payment are encrypted on a secure platform that complies with the latest technology in encryption and authentication.

During the payment process, MANIQUIES SEMPERE ask your bank a € 0.01 authorization, the Bank keep retained the amount in your account waiting for confirmation of the operation by MANIQUIES SEMPERE.

When your order leaves our warehouse, operation is confirmed by the total amount of your order and the Bank should cancel the authorization made at the time of your order. The retention is oblivious to MANIQUIES SEMPERE and if within a period of 10 days the Bank does not return the blocked amount, you have to contact directly with your bank.

 

PAYPAL

One of the most commonly form used in online shopping. You can pay easily by debit or credit card or bank account through Paypal™.

If you want to use this payment method, it is necessary to have Paypal™ account.

For more information, please visit www.paypal.com/es

When you choose this payment method, the value of your order will be debited from your account at the end of your online purchase.

 

ARTICLE 5 - PRICES

Prices do not include taxes. Maniquies Sempere (stock.sempere.com) reserves the right to cancel or modify any order made.Each order will have a fixed cost in packing and shipping concept. The website will indicate the additional cost relative to this concept.

 

ARTICLE 6 - RIGHT OF WITHDRAWAL, RETURNS AND EXCHANGES

HOW TO MAKE A CANCELLATION, RETURN OR EXCHANGE?

- Send the articles in their original packaging, as they were sent.

- You have 15 days to make your return or exchange. You can also exercise your right of withdrawal within the period of 15 calendar days.

- You can make your return shipment by transport or directly on Maniquies Sempere agency, 2 Cocentaina Street, Castalla (Alicante).

 

RETURN AND RIGHT OF WITHDRAWAL:

The buyer have 15 calendar days from the day of the order delivery to exercise their right of withdrawal without penalty. In case of return (with an indication of the reason), the period is 15 days from the date of the package receipt.

In the event of cancellation, the customer will be refunded with all the payments received after the purchase, excluding round trip costs. The process will take 4 calendar days from the date on whom we are informed of the decision to cancel the present contract. We will proceed to make the refund using the same method of payment used by the client in the initial transaction.

MANIQUIES SEMPERE reserves the right to withhold the refund until reception and check of the articles. MANIQUIES SEMPERE will not accept worn or damaged items. The product has to keep the initial conditions and inner tags.

 

EXCHANGES:

All exchanges must be made within 15 days from delivery date.

The customer must contact Sempere Mannequins by calling 965560114 or by email to the address: info@sempere.com

If the amount of the new order is greater than the amount returned, the customer must pay the difference. If, instead, the new order is less than the amount of the returned items, Sempere Mannequins will refund you the money through the same system used by the client at the of ordering. If you have chosen cash on delivery, the refund will be made by bank or by cheque. If, instead, the new order amount is less than the amount of the returned items, Sempere Mannequins will refund the customer the difference by bank transfer.

To carry out the refund by bank transfer, it is necessary customer to specify the bank account number.

If the customer enter the email address, Sempere Mannequins will alert when items arrive at warehouses.

In case of withdrawal, return or exchange, the client must send the items in their original packaging and in the same conditions as when received.

 

ARTICLE 7 - WARRANTIES

In the event of lack of conformity or shipping error, the customer can choose between a substitution, exchange, product repair or refund of corresponding amount of the price and shipping costs. Sempere Mannequins will respond the non-conformity within a period of 2 years.

The repair and/or replacement will be free for the customer and must be carried out within a reasonable time after notification by the customer in relation to the lack of conformity. The customer must report the lack of conformity within a period of 2 months (15 days).

In the event of exchange, if the amount of the new project is greater to the amount of the items returned, the customer will have pay the difference.

Otherwise, if the amount of the new order is less than the original amount, Sempere Mannequins will refund the difference by bank transfer or check using the same payment method. If the difference is equal or less than 3 euros, Sempere Mannequins will send a credit note. The customer can choose to deduct it from the next order or request the return.

 

ARTICLE 8 - LIABILITY

SEMPERE MANNEQUINS (MANIQUIES SEMPERE ESPAÑA, S.L.U., 1 COCENTAINA STREET , 03420 Castalla (Alicante) guarantees that the personal data will be processed under safety standards preventing from loss, manipulation or unauthorized access.

In compliance with organic law 15/1999, of December 13, of protection of Personal character data, we inform you that all the data provided by the client, by any means, through the order form, request for catalogue, the subscription to the Newsletters SEMPERE MANNEQUINS and throughout the business relationship with our company, they will be included in a file owned and is MANIQUIES SEMPERE and they will be treated with the utmost confidentiality.

The purpose of the collection and processing of data is to manage the commercial relationship, manage requests and/or orders and collected and, in addition, perform treatments for advertising and commercial prospecting purposes.

The purpose of the collection and processing of data is to manage the commercial relationship, manage requests and/or orders and collected and, in addition, perform treatments for advertising and commercial prospecting purposes. Treatment of advertising and commercial prospecting purposes will involve.

The owner of the data must be of legal age. Otherwise, it will be necessary to complete all the data required in the forms. If the all the data required are not supplied, SEMPERE MANNEQUINS may not proceed with your request (depending on the case).

Your consent to the processing of your data for the purposes of advertising and commercial prospecting, means lent manifest and unequivocal way through its data communication SEMPERE MANNEQUINS, being able to oppose this in terms below.

We inform you that you can exercise, making the request to SEMPERE MANNEQUINS as responsible and owner of the file which contains your personal data, rights of access, rectification, cancellation and objection to receiving advertising, as well as the right to revoke the consent.

To express opposition to receive advertising, as well as for the realization of any other procedure, SEMPERE MANNEQUINS offers different options:

Send a written communication to SEMPERE MANNEQUINS (Ref. LOPD), Apartado de Correos, 10, 03420 Castalla, attaching a copy of your ID card.

Send a written communication to info@sempere.com with the subject LOPD (Advising on the Personal Data Protection Spanish Law) and indicating in the message your name and number with the (s) phrase (s): DO NOT WANT TO RECEIVE ADVERTISING OF SEMPERE MANNEQUINS AND/OR DO NOT WANT TO RECEIVE ADVERTISING OF OTHER COMPANIES.

Call customer service telephone 965560114, indicating your name and customer number, together with the request that you want to exercise.

 

ARTICLE 9 - INTELLECTUAL PROPERTY

All elements of the website stock.sempere.com, which are visual or audio, including the underlying technology, are protected by copyright, trademark or patent law.

 

ARTICLE 10 - TOTAL AGREEMENT

The present conditions of sale constitute the entire agreement between related parties.

In the event that one of the clauses of these conditions was null and void, this will not affect the rest of the conditions.

 

ARTICLE 11 - APPLICABLE LAW AND JURISDICTION

The present conditions are governed by Spanish law.

For the resolution of any discrepancy or divergence that may arise in the implementation and interpretation of this agreement, the parties submit to the Courts of the domicile of the consumer.

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