1. Where can I receive my order?
You can receive your order at the address you choose (never in a PO box) or come to pick it up yourself at our premises in Castalla (Alicante).
2. How long will it take to receive my order?
Products are shipped after 7 working days. Once the product has been sent, within the Peninsula it takes between 24 and 72 hours to reach your destination, in Ceuta and Melilla between 3 and 5 days, and Canary Islands 7 days.
For shipments within the EU between 3 and 5 days.
Shipments outside EU
3. The product is damaged/faulty. What now?
It is very important you to check the merchandise on arrival and in front of the carrier. Any anomaly in the delivery or damage detected in the shipping box must be specified in the document the carrier issues to verify that everything is in order. If not, you must always specify it.
From the delivery time, please communicate any damage before 24 h as it is set in transport companies.
All the goods are insured by Nunua Mannequins, but after 24 h any incidents insurance has no longer effect. (More information in part b)
4. Can I track my order?
Yes. If you want to track your order, please contact our Department of attention customer by sending an email to firstname.lastname@example.org and we will inform you about the tracking of your order.
Nunua Mannequins assumes no liability when delivery could not be achieved because the data supplied are inaccurate or incomplete, or when delivery cannot be done due to the absence of the recipient, after all attempts made by the shipping company.
5. How can I return a product?
Once received at home, if not to your liking, you have 15 days return, guaranteeing full refund of the product price, excluding the return costs.
The returned item must be sent to our headquarters in its original packaging, with all parts and in perfect condition. The amount of the product will not be refunded in case of damage.
6. When will I be refunded?
In case of a refund, the full amount of the purchase will be paid back (excluding the return costs) once the package arrives back to our offices with all parts, in its original packaging and in perfect condition.
In case of missing any parts or products or containing any damage, the amount of the product will not be refunded.
7. The product is damaged/faulty. What now?
If you receive a product in a defective condition (not applicable to products in the Outlet), you must send a photograph of the damaged product by using our contact form or by sending an e-mail to email@example.com and explain what happened. Immediately after that, our customer support will contact you to search for solutions.
8. Are all products from the Outlet defective?
Before buying a product we suggest contacting our customer service to be informed about the status of the product you wish to buy. If the product has an imperfection and you want to buy it anyway, Nunua Mannequins is not responsible for the damage.
9. Can I hire a repair service?
If you have purchased a product from the Outlet that you want to repair, or want to fix a damaged mannequin previously bought, this must be through our customer service. We will make you an estimate of the repairing costs.